Returns & Exchanges
We want you and your pet to love every FEGI piece. If you are not completely satisfied with your purchase, you may request a return within 15 days of delivery.
Eligibility
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned with its original packaging.
- You must contact us within 15 days of receiving your order.
- Proof of purchase may be required.
Personalized Products
Because personalized collars, letters and custom items are made specifically for each customer, they are generally not returnable due to a change of mind or incorrect information entered at checkout.
However, if your personalized item arrives damaged, defective or different from what you ordered, please contact us so we can help resolve the issue.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, contact us within 15 days and include photos of the product and packaging. We will review the situation and, when appropriate, offer a replacement or refund.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged, defective or was sent incorrectly.
Refunds
Once your return is received and inspected, we will notify you about the approval or rejection of your refund. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
For return questions, contact us at: